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MarkBridge Jewellers VIP Membership Program Terms and Conditions

MarkBridge Jewellers VIP Membership Program Terms and Conditions


In these MarkBridge Jewellers VIP Program Terms and Conditions, the expressions “MarkBridge Jewellers”, “we”,  “us” and “our” are a reference to MarkBridge Jewellers Pty Ltd (A.B.N 41 605 966 210) (as defined by the provisions in of the Corporations Act 2001 (Cth)).

The MarkBridge Jewellers VIP Program  is our customer loyalty program.

By submitting a membership application, using your membership in-store or online, or by using or attempting to use any Member Benefits, you agree to these MarkBridge Jewellers VIP Program Terms and Conditions. These terms and conditions must be read in conjunction with any other applicable MarkBridge Jewellers  terms and conditions, such as general terms and conditions, gift card terms and conditions and any terms and conditions applicable to specific Member Benefits. These terms may be notified to you on the MarkBridge Jewellers website  in member communications we send to you, contained on gift cards or vouchers we provide, or in-store

These MarkBridge Jewellers VIP Program Terms and Conditions may be updated or amended from time to time, and it is your responsibility to read, understand, and periodically check the MarkBridge Jewellers VIP Program Terms and Conditions on the website, especially before claiming a Member Benefit.

We can be emailed at We recommend that you keep this information for future reference.

  1. Membership

Any individual can apply to be a member if they are over the age of 18 years old. A membership can only be held by an individual. MarkBridge Jewellers may (in its absolute discretion) accept or refuse a membership application.

A member may terminate their membership at any time by advising us on All Member Benefits are forfeited upon termination of the membership account.

  1. Application

To become a member, you must fill out the online registration form. It is currently free to join the MarkBridge Jewellers VIP Program.

  1. Member Benefits

When you become a member, you become eligible to receive a range of benefits (Member Benefits). Member Benefits may include discounts on products, special promotions, member pricing on selected products, events, offers and gift cards. These benefits may change frequently so we recommend that you read our communications to you and check these terms and conditions periodically. The value of any MarkBridge Jewellers gift card given as a Member Benefit is subject to change and is at MarkBridge Jewellers’ absolute discretion.

Members Benefits are made available to you personally, and cannot be transferred to another individual, used for a commercial purpose or be redeemed for cash. All Member Benefits, including accrued Member Benefits, are forfeited on termination of a membership, termination of a member benefit, termination of the MarkBridge Jewellers VIP Program or upon death of the member.

Where you are eligible to receive Member Benefits in a MarkBridge Jewellers store you must provide your details to the store attendant (including your name, email address or mobile number) to claim the Member Benefits.

Where you are eligible to receive Member Benefits on MarkBridge Jewellers online store, you will be advised how to do this as part of these offers.

MarkBridge Jewellers reserves the right to change, modify, limit, withhold, deny access to or cancel any of the Member Benefits at any time. This also includes changing the list of participating stores (if applicable). MarkBridge Jewellers is not required to provide you with notice of changes to the Member Benefits, unless such changes are materially detrimental to all members, or involve the introduction of fees and charges, in which case MarkBridge Jewellers will try to give members reasonable notice on the website or by email.

On occasion, members may be offered benefits from third parties who have a relationship with MarkBridge Jewellers. These offers are accepted by MarkBridge Jewellers in good faith as to the appropriateness of the offer for Members and the third party's ability to deliver the offer. MarkBridge Jewellers accepts no responsibility or liability regarding any offers provided to members by third parties.

  1. Membership confirmation

MarkBridge Jewellers shall be entitled to assume that any person who presents themselves as a member and provides the correct information linked to a membership is in fact the member. MarkBridge Jewellers is then entitled to act in any appropriate matter regarding membership without taking further steps to verify the identity of the person.

Where MarkBridge Jewellers has been provided with the correct information linked to a membership, and has acted reasonably, MarkBridge Jewellers will not be responsible for any activity on that member account (including, but not limited to, the redemption of Member Benefits).

If you know or suspect (or should reasonably know or suspect) any unauthorised or fraudulent use of your membership, you must notify MarkBridge Jewellers as soon as possible.

  1. Exclusions

Member Benefits may be subject to individual exclusions and conditions, such as a minimum spend and duration. These will be indicated to members through Loyalty Program communications or on the website.

Member Benefits are for the sole use of the member and must not be used for any commercial or other purpose (including not-for-profit associations).

  1. Cancelling your membership

If at any time you would like to cancel your membership, please email After you cancel your membership, you are no longer entitled to any Member Benefits, including any accrued Member Benefits. On cancellation of your membership, any unused Member Benefits will be forfeited.

  1. How MarkBridge Jewellers collects, uses and discloses personal information

Our Privacy Policy outlines the collection, use and disclosure of your personal information by MarkBridge Jewellers. We may utilise cookies or other similar tracking technologies which enable us to monitor traffic patterns, trends and to serve you more efficiently. In some cases, cookies may enable us to aggregate certain information with other personal information we collect and hold about you. For example, we may use information previously collected by cookies to assist us to enhance your experience with the MarkBridge Jewellers VIP Program.

For the purposes of these MarkBridge Jewellers VIP Program Terms and Conditions, you acknowledge and agree that:

(a) you have been provided with access to our Privacy Policy

(b) you have read and understood our Privacy Policy;

(c) you contractually agree to the consents provided by you in the Privacy ;

(d) nothing in the Privacy Policy gives rise to contractual obligations on MarkBridge Jewellers.

  1. Marketing communications

In accordance with the Privacy Policy, by applying to become a member, you agree to receive the following direct marketing communications:

- General Marketing Communications – these include general advertising materials (such as catalogues).

- Loyalty Program Communications – these are communications based on informing members about Member Benefits.

- Product Services Communications – communications relating to services, such as reminders for yearly inspections, or cleaning appointments.

- Administrative Communications – these communications are fundamental to the administration of the program (such as changing passwords etc).

If you wish to opt-out of General Marketing Communications, Loyalty Program Communications and Product Service Communications, you can press the unsubscribe button in these communications. We recommend you do not opt-out of these communications. General Marketing Communications and Loyalty Program Communications are how we communicate Membership Benefits to you. Product Service Communications are how we communicate with you in relation to products you have purchased and services you are eligible for.

Administrative Communications are essential to the MarkBridge Jewellers VIP Program. Given that we cannot provide this membership to you without these communications, you cannot opt-out of them.

To the extent of any inconsistencies between these terms and conditions and the Privacy Policy, the Privacy Policy takes precedence.

  1. Responsibilities of members

It is your responsibility to keep your personal contact details up to date by updating them on your online membership profile, visiting us in-store or emailing

If your personal details are not up to date, MarkBridge Jewellers may not be able to provide you with Member Benefits. MarkBridge Jewellers accepts no liability if you do not receive any communication (including any Member Benefit), because you failed to keep your membership details up to date.

Any tax, liability, or duty arising from a member's participation in the MarkBridge Jewellers VIP Program shall be the responsibility of the member.

  1. Modifications and updates

We reserve the right to modify these MarkBridge Jewellers VIP Program Terms and Conditions as our business needs require. We will notify members of any changes by posting an amended version of these terms on our website. The current terms and conditions are those available on the website. Where we consider it appropriate, we may take additional steps to notify you of such changes (whether by direct communication or by posting a notice on our website).

If you do not agree to the changes to the MarkBridge Jewellers VIP Program Terms and Conditions you may terminate your membership in accordance with section 6, above.

If you do not agree to our continued use of your personal information due to the changes in our MarkBridge Jewellers VIP Program Terms and Conditions, please cease providing us with your personal information and contact us on

  1. MarkBridge Jeweller’s rights in relation to the MarkBridge Jewellers VIP Program

MarkBridge Jewellers reserves the right to use its absolute discretion and refuse any application for a Membership.

If in MarkBridge Jewellers’ reasonable opinion, a member has failed to comply with these MarkBridge Jewellers VIP Program Terms and Conditions, has engaged in dishonest, fraudulent or wrongful conduct, MarkBridge Jewellers has the right to:

(a) immediately terminate their membership;

(b) reverse any Membership Benefits; and

(c) refuse to honour any Membership Benefits.

MarkBridge Jewellers may (if it considers it reasonable to do so) give you notice of intention to terminate your membership and provide you with an opportunity to rectify the breach (where possible) or provide reasons why your membership should not be terminated. Where you provide reasons why your membership should not be terminated, MarkBridge Jewellers will consider any reasons you provide and advise you of its decision.

Where your account has been terminated under this section 11, all Member Benefits related to your account will be forfeited.

MarkBridge Jewellers also reserves the right to terminate the MarkBridge Jewellers VIP Program at any time without notice.

  1. MarkBridge jeweller’s potential liability in relation to the MarkBridge Jewellers VIP Program

To the maximum extent permitted by law (in no way limiting a member's rights under Australian Consumer Law), MarkBridge Jewellers and its officers, employees, directors and agents exclude all liability for any direct or indirect loss, damages, claims, costs or expenses members may suffer arising out of these terms and conditions, the MarkBridge Jewellers VIP Program, and any Member Benefit, including but not limited to:

(a) Member Benefits being unavailable for any reason;

(b) a membership account being suspended or terminated; and

(c) the MarkBridge Jewellers VIP Program being terminated.

If a technical failure or store attendant's mistake results in a Member Benefit not being given to a member, the member may contact MarkBridge Jewellers within 24 hours of the purchase and, at MarkBridge Jewellers’ absolute discretion, receive the appropriate Member Benefit.

  1. Feedback

If you have any concerns, complaints or suggestions regarding the MarkBridge Jewellers VIP Program, please contact us on

  1. Governing law

To the extent permitted in your local jurisdiction, these terms and conditions are governed by the laws in force in New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the New South Wales courts and agree that those courts are a convenient forum in which to resolve any dispute arising in relation to these terms and conditions (and any contracts between you and us which arise through your use of this website).

  1. General

We are not liable for any failure by us to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control.

If we waive any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

If any of these terms and conditions, or any part of a particular term or condition, is or are held to be invalid, unenforceable or illegal for any reason that unenforceable or illegal term or condition (or part thereof) shall be construed in accordance with applicable law to the greatest extent possible to reflect the original intentions of the parties, and the remaining terms and conditions, or the remaining part of a particular term or condition as the case may be, shall nevertheless continue in full force.


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